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Frequently Asked Questions.
Can we back up our coins on MCW? Do I get a private key?
What are your contact details as I cannot find this on the website?
When will new coins/currencies be added?
Account Changes & Info.
I need to change my bank details/bank details are incorrect?
I need to change my mobile number on my account.
Can I change my email address?
Can I add a Superfund to my account?
Can multiple users use the same account? Can I use my account on multiple devices?
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Blockchain transfer timeframes (withdrawals&deposits)
How do I transfer crypto from one wallet to another?
How to process a FIAT withdrawal or deposit?
Where can I find my wallet addresses?
My transfer has failed – what do I do now?
Two Factor Authentication Q&A's.
I've lost/bought a new/reset my phone and need to set up 2FA again – how do we do this?
I'm not receiving an SMS for 2FA / 6 digit code isn't working?
Can I put my 2FA on a friend/families device?
Why do I need 2FA?
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