We need to verify it is you, we will need you to provide us with;


- A selfie of yourself holding your Australian issued ID and a piece of paper that clearly reads: your signature, current date and the word myCryptoWallet.


Once we can verify you, you will be notified by email of your 2FA being disabled and you will have a withdrawal lock on your account for 48 hours. 


You will be sent an SMS to approve the account changes.


Photo verification example below -