I need to change my mobile number on my account?


Please raise a support ticket and provide the following:

1. A copy of your mobile phone plan showing your full details (name/address) and your new phone number - support will have your account updated for you.

2. Photo verification of yourself holding your Government Issued ID and a piece of paper clearly written: signature, date & UBC.


Example below - (this is a sample from Google)


Please do not send any other information apart from your name, address and mobile number, if your bill shows information like the one above for example (Account number, Anything money related, ect) - please blur/blank out.