If you have attempted your password 5 times and have failed - you must wait 24 hours to access your account again. (I would recommend password resetting after the 3rd attempt to prevent delays)


You can speed this process up by raising a support ticket and providing -


A photo of yourself holding - Australian issued ID and a piece of paper that clearly reads: your signature, current date, the word myCryptoWallet and your UBC.  Once we verify it is you - support will have your account unlocked.


Photo verification example below: