I'm locked out – how can I log back into my account?


If you have attempted your password 5 times and have failed - you must wait 24 hours to access your account again. (I would recommend password resetting after the 3rd attempt to prevent delays)

You can speed this process up by raising a support ticket and providing -

A photo of yourself holding - Australian issued ID and a piece of paper that clearly reads: your signature, date & 'I'm locked out of my account'.  Once we verify it is you - support will have your account unlocked.