WITHDRAWAL/DEPOSIT RELATED QUESTIONS

Bank transfer times (Deposits/Withdrawals)
DEPOSITS First initial deposit please allow up to 4 full business days for funds to clear into your MCW account, depending on the bank it can clear sooner....
Wed, 4 Apr, 2018 at 8:51 PM
Crypto transfer timeframes (withdrawals&deposits)
This can vary - it usually is instant or under 30 mins although in some cases example; BTC - when there was a lot of hype around it, transaction times took ...
Wed, 4 Apr, 2018 at 8:55 PM
Can I make a cash deposit? BPAY? Can I transfer from any bank account?
Yes although this is not on our site - We process deposits once a day so please make sure to advise support that you have made a cash deposit so we can fund...
Wed, 4 Apr, 2018 at 8:44 PM
What happens if I cannot fit my UBC / input the dash in the description of my deposit?
As long as you enter as much as you can into the deposit description your account will be funded accordingly. If you cannot insert a dash that's fine a...
Wed, 4 Apr, 2018 at 9:04 PM
What happens if I forget my UBC / where is my deposit?
If you happen to forget to attach your UBC in the description of your deposit - please raise a support ticket providing a screenshot of the deposit you made...
Wed, 4 Apr, 2018 at 8:44 PM
How do I transfer crypto from one wallet to another?
Please head to the wallets page (www.mycryptowallet.com.au/wallets) and click on withdraw/deposit under your desired crypto - all relevant information will ...
Wed, 4 Apr, 2018 at 8:45 PM
How do we make a fiat withdrawal/deposit?
Please head to the wallets page (www.mycryptowallet.com.au/wallets) and click on withdraw/deposit under the AUD wallet - all relevant information will be pr...
Wed, 4 Apr, 2018 at 8:55 PM
Where can I find my wallet addresses?
Please head to the wallets page (www.mycryptowallet.com.au/wallets) - this is where you will find all your wallet addresses. Wallet address examples bel...
Wed, 4 Apr, 2018 at 8:45 PM
What is a UBC and where can I find it?
UBC is a unique banking code generated by MCW to help manage and fund users accounts. You can find this on the account page (www.mycryptowallet.com.au/accou...
Wed, 4 Apr, 2018 at 8:43 PM
My transfer has failed – what do I do now?
If your withdrawal has failed for any reason - please raise a support ticket and our friendly staff will have it cancelled and returned back to your account...
Wed, 4 Apr, 2018 at 8:46 PM