ACCOUNT CHANGES/INFORMATION

I need to change my bank details/bank details are incorrect?
Please raise a support ticket and provide a copy of your bank statement clearly showing your bank details and name only - our support team will update your ...
Wed, 4 Apr, 2018 at 8:46 PM
My DOB is incorrect?
If by any chance you happen to input your DOB incorrectly and you cannot edit - please raise a support ticket and provide a copy of your licence clearly sho...
Wed, 4 Apr, 2018 at 8:46 PM
I need to change my mobile number on my account.
Please raise a support ticket and provide a copy of your mobile phone plan showing your full details (name/address) and your new phone number - support will...
Wed, 4 Apr, 2018 at 8:46 PM
I want to increase my daily purchase limit?
Please raise a support ticket and follow steps below -  A photo of yourself holding - Australian issued ID and a piece of paper that clearly reads: your...
Wed, 4 Apr, 2018 at 8:47 PM
Can I change my email address?
Unfortunately your email address is the only account information that cannot be updated. If you're wishing to use another email address you can create ...
Wed, 4 Apr, 2018 at 8:47 PM
Can I add a Superfund to my account?
Yes of course you can. Firstly you will need to provide your personal bank details when verifying your MCW account. Once your MCW account is set up, please ...
Wed, 4 Apr, 2018 at 8:47 PM
Can I set up a company account?
MCW only support personal accounts (all account information must be under one user (licence, address, name etc) and we do NOT recommend sharing your account...
Wed, 4 Apr, 2018 at 8:48 PM
Can multiple users use the same account? Can I use my account on multiple devices?
Multiple users can use the same account although we strongly don't recommend doing so as our insurance policy does not cover accounts with multiple use...
Wed, 4 Apr, 2018 at 8:48 PM
I'm locked out – how can I log back into my account?
If you have attempted your password 5 times and have failed - you must wait 24 hours to access your account again. (I would recommend password resetting aft...
Wed, 4 Apr, 2018 at 8:48 PM
I couldn't verify my account - Verifying documents required
To verify your account you will need to raise a ticket and verify yourself by providing: - A photo of yourself holding your Australian issued ID  and a ...
Wed, 4 Apr, 2018 at 8:48 PM